Effective Date: 24 Nov 2021
Zones Outdoor Renovations Limited (NZCN 4887281) (we, our or us) are committed to protecting the personal information of our customers and users of our website (www.zoneslandscaping.com.au) and services. We are bound by the Privacy Act 2020 and Australia privacy regulations.
This policy does not limit or exclude any of your rights under the Privacy Act 1988. If you wish to seek further information on the Act, see here.
Personal information is identifiable information about you, examples of personal information that we may collect are as follows:
COLLECTION OF PERSONAL INFORMATION?
When you visit or make an enquiry on our website or use our services, as part of the process, we collect personal information from you. The following are the different ways that we collect this personal information:
Directly: When you use some parts of our website or use our services, we might ask you to provide personal information to us. For example, we may ask for your personal details and contact information when you:
You do not have to provide us with your personal information if you do not want to. Although, if you choose not to, you may be unable to use some parts or all of our website and/or services.
Automatically: We collect some information about you automatically when you visit our website and/or use our services. This information includes your IP address, device type, the webpage you visited before coming to our website, what pages you are visiting on our website and for how long, any links you click on while using our website and any identifiers associated with your device. This information is used to gain a better understanding of how people are using our website and how we can better this experience for our customers.
From third-parties: In addition to the information we collect directly from you, we may collect personal information from third parties. This may be publicly available information or may be from marketing and research partners. This information is used to supplement the personal information we already hold about you, in order to personalise and improve our services, and to validate the personal information you have already provided to us.
We do not collect any other personal information about you, including details about your race, ethnicity, religious beliefs, sexual orientation, political information or any other genetic or biometric data.
How do you get my consent?
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at email@example.com or mailing us at:
Zones Outdoor Renovations Ltd
Level 1, 287 Parnell Road,
Auckland, NZ 1052
USE OF YOUR PERSONAL INFORMATION
We use your personal information in connection with the provision of our services to you. For example:
You may request that we stop sending marketing messages at any time, by contacting us at firstname.lastname@example.org.
DISCLOSURE OF PERSONAL INFORMATION
Our website is hosted on AWS hosting. They provide us with the online platform that allows us to offer our services to you. Your data is stored through Ubiquity Engage’s data storage, databases and the general application. They store your data on a secure server behind a firewall.
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
Links: When you click on links on our website, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
Google analytics: Our site uses Google Analytics to help us learn about who visits our site and what pages are being looked at.
We also use re-marketing features within Google Analytics. This allows us to show our display advertising across the internet, on other websites, via third-party ad serving vendors, including Google. You can opt-out of Google Analytics tracking for Display Advertising and customise the Google Display Network ads shown to you using the Google Ads Preferences Manager.\ The following link explains how Google collects and processes data: https://www.google.com/policies/privacy/partners/.
Your personal information may be transferred to, and processed in, countries other than Australia. Although these countries may have different privacy laws, we ensure that your personal information remains protected to the same standard it would if it was being held in Australia.
Your personal information will only be transferred or disclosed to third parties or countries that have appropriate privacy laws and regulations in place and provide sufficient protection for your information where we are confident that your personal information will be protected. To ensure that these third parties will protect your personal information we may require them to enter into a contract enforcing contractual clauses relating to the Privacy Act 1988.
SECURITY AND STORAGE
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
The personal information we collect from you is stored digitally in the form of cloud storage. This information may be accessed by our employees or agents if requested by you or in connection with the provision of our services to you, otherwise we ensure that access to this information is restricted. We have appropriate systems in place to protect against unauthorised access, copying or disclosure of any personal information. We carry out ongoing reviews of the security measures in place to ensure that your information is securely held.
We will hold your personal information while we provide our services to you and after the provision of the services for so long as we are legally entitled to do so. This length of time will depend on whether we have an ongoing business need to retain it (for example, to comply with any applicable legal requirements) or whether there is a minimum required retention period prescribed by law or recommended as best practice. Once we no longer need to retain your personal information, we will ensure that this is deleted or anonymised.
Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.
Because of the third-party services we use, we don't set up our websites to respond to Do Not Track signals (DNT).
AGE OF CONSENT
By using our website, you represent that you are at least the age of majority in Australia, or that you are the age of majority in Australia and you have given us your consent to allow any of your minor dependents to use this site.
ACCESS AND UPDATES
If you would like to: access, correct, amend, restrict, transfer or delete any personal information we have about you, contact our Privacy Compliance Officer at email@example.com
Before you exercise these rights, we will need evidence to confirm that you are the individual to whom the personal information relates.
There are exemptions in Australia where access to your information may be denied. We will notify you if this is the case.
In respect of a request for correction, if we think the correction is reasonable and we are reasonably able to change the personal information, we will make the correction. If we do not make the correction, we will take reasonable steps to note on the personal information that you requested the correction.
We may charge you our reasonable costs of providing to you copies of your personal information or correcting that information.
HOW TO CONTACT US
If you have any privacy concerns, would like to register a complaint, or simply want more information please contact our Privacy Compliance Officer at firstname.lastname@example.org or by mail at:
Zones Outdoor Renovations Ltd
Re: Privacy Compliance Officer
Level 1, 287 Parnell Road Auckland, NZ 1052
If you feel as if we have not addressed your privacy concern in a satisfactory manner, you may lodge a complaint with the office of the Privacy Commissioner by using the online complaint form located on the Privacy Commissioner’s website.
Please fill out your details in the online form provided and we’ll get back to you within 48 hours to arrange a free, no obligation consultation.